Privacy Policy for Businesses

We value your privacy. With this policy, we set out your privacy rights and how we collect, use, disclose, transfer and store your personal data.

Terms we use in this policy

When we say Reviews Caribbean, “we”, “our”, or “us”, we mean Pineapple Connect LLC, PO BOX 25307 Miami, Florida 33102-5307-079, United States of America, which is the entity responsible for processing your personal data. When we say “website” or “platform”, we mean all of Reviews Caribbean's websites and applications. that you agree to these terms.

Third-party websites

Our platform contains links to other websites, but that doesn’t mean we endorse those websites. We encourage you to review the privacy policies for these third-party websites because their procedures for collecting, handling and processing personal data might be different to ours.

We’re an open platform

As an open platform, any review you write and your Trustpilot profile will be publicly accessible to visitors on our platform. By clicking on your profile, visitors can view your country location and all your reviews, including reviewed locations, products, and any accompanying media. Likewise, if you're a business user responding to a review about your company, this response will also be visible. Therefore, your anonymity on Trustpilot depends on the information you provide in your profile and your chosen username.

Personal data we collect

Personal data refers to any information concerning an identifiable individual. When you establish a user account with Reviews Caribbean, draft a review, set up a business account representing your company, or engage with our platform in any other way, we may gather and handle the following personal data regarding you:

• Contact Information: Name, email address, and any other contact details provided.
• Device and Location Data: IP address, browser settings, and location information.
• User Account Details: Username, password, photo, location, and preferred language.
• Business Account Information: Password, company name, domain, and additional details added to your business profile.
• Usage and Profiling Information: Search history, interactions with the platform, and email engagement.
• Review and Rating Information: Details of reviews and ratings submitted, including content, star ratings, and associated media.
• Views, Likes, and Review Utility Data: Metrics related to review engagement, such as readership and usefulness ratings.
• Reports and Replies Information: Details of reports and replies made via business accounts, including reviewer and review data.
• Verification Data: Information regarding account and business domain verification.
• Questions Asked on Business Websites: Queries submitted, responses received, and associated metadata.
• Data Provided via the "Find Reviewer" Tool: Information disclosed to businesses, such as contact details.
• Preferences Information: Selected account preferences and consents.
• Communication Information: Correspondence received via email or other electronic means, along with associated metadata.
• Call Recordings: Recordings of inbound and outbound telephone calls for training and quality control.
• Information from Social Networks: Data collected when connecting social media profiles, such as name, email, and profile photo.

We advise against sharing sensitive personal documents or data, such as information related to ethnicity, religion, or health, with Reviews Caribbean.

How we collect personal data

The personal data we process is primarily gathered directly from you when you provide your details to create an account or engage with our platform, including your interaction history and profiling data, such as reviews or replies. Occasionally, we receive information about you from third parties. For instance, if you register for a Reviews Caribbean account through Facebook, we may pre-fill your account with the details provided by them. Similarly, when a business requests us to send you a review invitation, they supply us with your name, email address, and a reference number like an order ID. Additionally, we automatically generate or collect information from your device as you use our services. This may include your IP address, location, device, and browser details, as well as your interaction history and profiling data.

Who is the controller of your personal data?

If you’ve received invitations to write reviews on Reviews Caribbean from businesses using our services, or from us on their behalf, those businesses are the data controllers responsible for those invitations and any associated personal data. For questions or to exercise your rights regarding such invitations, please contact the relevant businesses directly, as we cannot assist with these matters. For all other personal data associated with our platform, such as information you provide when creating an account, leaving a review, or submitting a reply, Pineapple Connect LLC is the data controller.

Why and how we use your personal data

We may use your personal data to:

• Provide and improve our services, including user account access and customer support.
• Identify you as a registered user.
• Respond to your inquiries and send newsletters.
• Perform internal business tasks like data analysis, audits, fraud prevention, and developing new services.
• Train staff and maintain quality control.
• Comply with legal obligations and enforce our rights.

For Reviews Caribbean user accounts, we may:

• Verify the authenticity of your reviews.
• Invite you to leave more reviews.
• Pass on messages from businesses you reviewed.
• Contact you if your review is flagged and request verification.
• Notify you about the engagement with your review.
• Enforce our Terms & Conditions.

For business accounts, we may:

• Notify you about reviews of your company or products.
• Verify the legitimacy of your replies.
• Inform you about feedback on your replies or reports.
• Enforce our Terms & Conditions.

We may also use your data for purposes specified at the time of collection.

Our legal basis for processing your data includes:

• Fulfilling our contract with you or your company.
• Complying with legal obligations.
• Pursuing legitimate business interests, ensuring these do not unfairly impact your rights.
• Establishing, exercising, or defending legal claims.
• Processing data with your consent, which you can revoke at any time.

You have the right to object to or restrict our processing of your data. Please see 'Your rights' below for more details.

Who may access your personal data?

Your personal data on Reviews Caribbean:

We share your reviews so others can see your experience with businesses. When you write a review, users can see your username, country, all your reviews, and any connected information. If you use your real name, it may reveal your identity. Connect with care, as social networks might reveal your identity too.

When creating a business account, we disclose your company’s details. Exercise care in deciding which information to share, as replies to reviews are also visible to other users.

Your personal data shared with other services:

Reviews Caribbean aims to increase review visibility. We allow other services to show reviews, including:

• Search engines like Google and Bing
• Businesses you reviewed
• Consumer and business portals
• Application partners
• Social networks

If you review via an invitation, the business can match your review with their invitation. We don't share documentation used to verify your experience but may share reference numbers with businesses unless you request otherwise.

Your personal data shared with data processors:

We share data with third parties providing technical and operational support. These data processors act per our instructions, ensuring data protection. Some processors may be in countries with different data protection standards, but we ensure necessary safeguards are in place.

Other disclosures:

• To comply with legal requirements and government requests
• To enforce our Terms & Conditions
• To protect our operations, rights, and safety
• During business reorganizations or similar events

How long do we store your personal data?

We retain your data only as long as necessary or legally required. This depends on the purpose and our legal basis (such as fulfilling a contract, providing services, meeting legal obligations, or our legitimate interests). When we no longer need your data, we delete or anonymize it. You can request deletion of your data at any time (see 'Your rights').

Personal data, including reviews, is kept as long as you have a Reviews Caribbean account or as needed for our services. If you delete your account, we keep a log with your name, email, and deletion date for three years. We might retain certain information longer for legal reasons, security, fraud prevention, and to protect our business interests.

Data received from companies sending review invitations on their behalf is kept for three years.

How do we keep your personal data secure?

Keeping your personal data secure is our top priority. We use various organizational, technical, and administrative measures to protect your data and regularly audit our systems for vulnerabilities. However, the internet is not completely secure, and we cannot guarantee the security of information transmitted to us. Emails sent via the platform may not be encrypted, so please avoid including confidential information in them.

We continually work to improve our security practices and policies and will update this information as our practices evolve.

Do we use cookies?

We use cookies and similar technologies to deliver, optimize, personalize, and analyze our services, and for advertising purposes.

These technologies include cookies, pixels, and tracking codes to collect information as described in this policy.

• Cookies: Small text files stored on your computer or device via your web browser. They record your preferences and settings, helping us provide a consistent and relevant experience. Cookies also track how you use our services and the effectiveness of new improvements.
• Pixels: Small, transparent image files in a web page or email. We use them to understand your interaction with our services, including marketing emails.
• Tracking Codes: Snippets of code placed in the page to measure visits and interactions. They help us learn more about how you interact with our services and the ads you see.

Your rights

If you have a Reviews Caribbean user account, you can access, edit, download, or delete your personal data at any time by logging into your account. You can also manage your email subscription preferences.

You have rights regarding your personal data. These rights may be limited if fulfilling your request would reveal personal data about another person or if we need to keep certain data for legal or legitimate reasons. If you have unresolved concerns, you can complain to a data protection authority.

• Access and Download: Log in to your account to see and download your data, including reviews.
• Correction and Deletion: Correct, edit, or delete your data via your account. You can also email info@reviewscaribbean.com for assistance.
• Other Rights: You can object to or request restriction of your data processing. If we have asked for your consent, you can withdraw it at any time by using the appropriate feature or contacting us.

Children's information

Our platform is not intended for children under 16, and we do not knowingly collect personal data from them. If you become aware that a child under 16 has provided us with their data, please contact us using the information below.

Changes to this policy

We may update this policy periodically. Changes in laws, regulations, or our services may require updates. We will post changes on this page and encourage you to review it regularly.

If changes significantly affect your privacy rights, we will provide additional notice, such as via email or our platform. Continued use of our services after such notice means you accept the updated policy.

Contact us

If you have questions about how we handle your personal data or want to exercise your rights, contact us at info@reviewscaribbean.com.

You can also reach us by mail at:

Pineapple Connect LLC,
PO BOX 25307 Miami,
Florida 33102-5307-079,
United States of America